GDPR Compliancy

We require only the information which allows us to carry out our work effectively. This includes the names, address, email and contact telephone number of the person who instructs us to carry out a survey/quote.

We will also require the address of the property we need to attend, if different from the person we were initially contacted by, as well as the details of the person we need to contact for access to the property.

All the data we collect to carry out our services is stored on a secure database.

You have the right to access all information regarding yourself and the right to instruct us to delete any of your personal information whenever you so wish. You also have the right to ask us to pass on your job reports to a selected third party.

All personal data gathered from our customers is solely used by our company so that we can provide our services. We do not share any contact information you provide with any third parties and do not use your details for marketing purposes. You can therefore rest assured that we will only use your personal information for the purpose it was intended.

We will only ever discuss the contents of the project report with the person/company who instructed us. If a tenant/owner of a property should contact us, then we shall refer them to the relevant managing agent directly if they have any queries, unless we have been given explicit permission by our client that information can be discussed.

All instructions and quotes will be stored on a secure system for 12 months, as if we are asked to return to a property we often need to refer back to original notes. If further work is not carried out during this time, then all information will be safely destroyed.

We will keep all paperwork for completed works on file for 7 years on a safe and secure database. After this time, the files will be safely destroyed. This also applies to any works covered by a long term guarantee (i.e 20 year DPC/Woodworm etc.).

In the unlikely event that you need to make a claim, it will be up to you to provide copy paperwork, as confirmed in our Terms & Conditions, including the following, alongside a completed claim form:

• Report
• Sketch, if applicable
• Copy of the invoice and receipt (receipts are always sent with guarantee)
• Original Guarantee (copies will not be accepted)

Note: should any of these items be missing, then any claim will not be covered under the guarantee.