Frequently asked questions
Listed here are some of the most frequently asked questions we receive regarding our damp treatments, property preservation and building services. If you can’t find the answer you are looking for, then don’t hesitate to get in touch with our team on 01202 737739 and they’ll be happy to help you!
Do Croft charge for a survey?
This will be dependent on the reason for attending site, size / location of the property. All this can be discussed with our Admin team.
Why should we use Croft?
We are a friendly family-run business who you can trust, with a wealth of experience, giving you confidence that your property is in safe hands.
What areas do Croft Cover?
What reports do Croft offer?
Our surveyors are CSRT qualified (Certified Surveyor in Remedial Treatment). Croft are also members of the Property Care Association (PCA). We offer reports on: Damp Proofing, Timber Preservation, Woodworm, Condensation, Ventilation, Dry Rot, Wet Rot, Tanking, Structural Repairs, Flood Damage, Cavity Wall Ties, Plastering, Basement Conversions, General Building works, Extensions, Refurbishment and all types of remedial surveys.
What happens if we don’t yet own the property?
How long before we can expect to receive our report?
We aim to turnaround reports quickly, generally within 48 hours depending on what our surveyor has been instructed to look at.
How long before works can start, if required?
We try our upmost to fit in with your time frame. We are well aware that dates could change due to ongoing house sales and we can be flexible with timings.
What guarantees do Croft offer?
We offer extensive guarantees throughout our services we offer, including Insurance Backed Guarantees.
Do Croft use their own employed technicians?
Yes, however if we use sub-contractors they are fully vetted.
How do I know if I have damp?
Usual signs of damp are:
- Tide mark above skirting level
- Evident damp patches to walls / chimneys
- Musty smell
- Mould growth to walls, furnishings, ceiling
- Blistering paint work
- Decay to skirting boards / architraves
How do I know if I have active Woodworm?
Usual signs of woodworm are:
- Bore holes in wood
- Possible bore dust (Frass)
- Structural failure of timbers