Croft Logo
Property Care Association Logo
Croft Logo
Property Care Association Logo

Questions? We've Got It Covered

Listed here are some of the most frequently asked questions we receive regarding our damp treatments, property preservation and building services. If you can’t find the answer you are looking for, then don’t hesitate to get in touch with our team on 01202 737739 and they’ll be happy to help you!

Frequently asked questions

This will be dependent on the reason for attending site, size/location of the property. All this can be discussed with our Admin team.

We are a friendly family-run business who you can trust, with a wealth of experience, giving you confidence that your property is in safe hands.

Croft cover: Bournemouth, Poole, Purbecks, Wimborne, Blandford, Ringwood, New Forest, Southampton, Dorchester, Salisbury and surrounding areas. Please speak to our Admin team for further details.

Our surveyors are CSRT qualified (Certified Surveyor in Remedial Treatment). Croft is also members of the Property Care Association (PCA). We offer reports on: Damp Proofing, Timber Preservation, Woodworm, Condensation, Ventilation, Dry Rot, Wet Rot, Tanking, Structural Repairs, Flood Damage, Cavity Wall Ties, Plastering, Basement Conversions, General Building works, Extensions, Refurbishment and all types of remedial surveys.

Croft will liaise with estate agents, letting agents and property vendors on your behalf in order to gain access to the property.

We aim to turnaround reports quickly, generally within 5-7 days depending on what our surveyor has been instructed to look at.

We try our utmost to fit in with your time frame. We are well aware that dates could change due to ongoing house sales and we can be flexible with timings.

We offer extensive guarantees throughout our services we offer, including Insurance Backed Guarantees.

Yes, however if we use sub-contractors they are fully vetted.

Usual signs of damp are:

  • Tidemark above skirting level
  • Evident damp patches to walls/chimneys
  • Musty smell
  • Mould growth to walls, furnishings, ceiling
  • Blistering paintwork
  • Decay to skirting boards/architraves

Usual signs of woodworm are:

  • Boreholes in wood
  • Possible bore dust (Frass)
  • Structural failure of timbers

The Property Care Association (PCA) is the UK’s leading trade association for specialists in property care, including damp control, timber preservation, structural waterproofing, and invasive weed management.

Using a PCA-accredited professional ensures:

  • High Standards & Expertise: Members are fully vetted, trained, and adhere to strict industry standards.
  • Trust & Reliability: The PCA is an established, recognized body, giving confidence in the quality of work and service.
  • Consumer Protection: Members must follow a Code of Practice, ensuring ethical service and proper dispute resolution.
  • Specialist Knowledge: The PCA provides ongoing training and certification, ensuring members stay up to date with the latest regulations and techniques.

By choosing a PCA-affiliated specialist, you’re ensuring your property is cared for by an expert who meets the highest industry standards.

Professionals You Can Trust

Highly Skilled Team

More reasons to choose Croft

Choosing Croft Preservation for your damp, rot, and more ensures expert care backed by years of specialised experience, guaranteeing thorough and lasting solutions tailored to your property's unique needs.

Request a callback

GDPR*

Our Accreditations

© 2026 | All Rights Reserved
Damp proofing, wet rot, woodworm and property refurbishment services in Dorset and Hampshire
Checkatrade Logo
Based on 200+ reviews
Google Logo G
Google Rating
4.4
Based on 35+ reviews